Terms and Conditions
These Terms and Conditions govern your use of Bakers’ Fun and the services provided by it. Bakers’ Fun provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website,www.bakersfun.com, you are binding to these Terms and Conditions.
Bakers’ Fun reserves the right to amend/modify these Terms and Conditions at any time.
- All perishable products like Flowers, Cakes & Sweets arrangements/design/colour, shown here are indicative. We do our best to give a better result than shown. It may be possible that the actual arrangement/ design/colour varies due to availability and other reasons beyond our control. In such cases, the Customer is not liable for any compensation.
- In cases of ordered flowers/cakes / Sweets / other hand delivered gift items are not available in the respective city or town, we shall deliver available best quality flowers/cakes / Sweets / other similar gift items of equal value. We always ensure that full or higher value to our customers in all such cases.
- In rare cases after placing the order, the delivery may not be possible due to remote area, long-distance, non-availability of the product, Non-availability of service either temporarily/ permanently, a delivery person met with an accident, damage of the product, strike, protest, rain, natural calamity, lack of transportation. In such a case, Bakers’ Fun has full authority to take the decision to cancel the order and a full refund shall be done. No compensation shall be done for such cancellation.
- Bakers’ Fun will always try to deliver the product within the specific date & time selected by the customer. In some cases, earlier or delay may happen and no complaint or compensation shall be accepted.
- Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get a 100% refund of your money for such items.
- In some cases, gift messages may not be written on the cake, gift tag during the festivals Occasion, on normal days or without the knowledge of the Bakery, Shop, Delivery Executive. In such cases, the Customer cannot claim any compensation.
- Requests for cancellation of orders will not be entertained after processing the order. however, in rare cases, it can be considered. The decision of Bakers’ Fun will be final in this case.
- We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed/received. Payment for the cancelled orders will be refunded and the Customer will be informed. No compensation shall be done for the cancelled order.
- Refund for Cancellation of Order either by the Customer or by Bakers’ Fun will be settled at the earliest as soon as the formal procedure is completed. In some cases, the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and Bakers’ Fun will do all the coordination to get back the amount. No compensation shall be done for such a delay.
- For orders in which problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the Customer.
- It is the sole responsibility of the Customer to check the order detail including product, address, date, time in the order confirmation received through email.
- Bakers’ Fun is not responsible for any Human or technical error made by the Customer. For such cases, the customer should call/email about any error/changes in the product/address/mobile. Any changes in Product/address/error shall be considered only after getting email confirmation from Bakers’ Fun.
- The Customer agrees to give the correct and authentic information. We reserve the right to confirm the information provided by the Customer.
- Any complaint regarding the quality of product, non-compliance of the product description, shortage of quantity, damage shall be reported within 2 days for the Perishable product and 7 days for the other product. Bakers’ Fun have full authority to accept/reject including the refund for the complaint raised by the customer after the mentioned days
- We will not be held liable for any credit card fraud that occurs on its website. Customers have to use only their cards when they make their payments. The liability of using a fraudulent credit card lies on the Customer and the responsibility to establish otherwise shall exclusively be the Customer’s
- We will not be responsible for any delay / non-delivery of the order because of flood, fire, wars or for any reason that is beyond our control. For such orders, a complete refund will be provided.
- In some cases, the shipment of the product shall be delayed due to backorder / Manufacturing time. In such cases, Customers are not liable to claim any compensation for the delay.
- There may be a delay in delivering the product after shipment due to the concern delivery difficulty to identify the location / remote area. In such cases, Bakers’ Fun shall do all the coordination to deliver the product at the earliest. The customer is not liable to claim any compensation for the delay.
- In case of any complaint against the quality of difference in the product. In such cases, the Customer raises the complaint through email within 24 hours of receiving the product. Bakers’ Fun have full authority to accept or reject the complaint. A refund can also be made depending on the nature of the complaint and any decision to refund is the sole prerogative of Bakers’ Fun
- In case a customer wants to cancel an order he needs to do it at least 24 hours before the date of delivery or the date of shipment. However, in all such cases, 10% of the ordered amount will be deducted from credit card processing expenses.
- The price of the product which is subject to MRP restrictions is being sold on the website after adding up costs of our services, delivery and online transactions cost. It is the customer responsibility to check the price of the product before placing the order and they don’t have any liability to claim the difference in additional price.
- We have provided the Delivery Date & Time during the order process and it is only tentative. We will do our best to deliver it on the scheduled date and time. However, if there is any delay due to difficulties in manufacturing the product, local condition, the product shall be delivered on the next day or as soon as it is available and the Customer cannot claim any responsibility for the delay
- All the courier product that is not available locally or manufactured/purchased in different location shall be delivered through courier/speed post. . The time may vary depending on the product and delivery location. The schedule date & time is not applicable for the courier product.
- Orders received after 2 Pm IST shall normally be processed as next day orders, but we shall try our best to deliver the same day. A phone call to us after the placement of such urgent orders will be appreciated.
- All the products shown on the website including Perishable have been taken using high clarity photographic view. The colour may slightly differ based on the available illumination at the customer end.
- It is the Customer responsibility to check physical damage on the product/parcel / while receiving the product through courier. Any damage, Quality, the difference in the product received by the Customer through courier shall be intimated by the Customer within 48 hours of receiving the product. In such cases, Bakers’ Fun shall do all necessary means to redeliver the correct product. No compensation shall be done in such cases and the Customer should liable to accept the time taken to redeliver the product.
- Customers should carefully read the description of the Product, shipping details and destination disclaimer information before placing the order.